Dropped Trips

Booking a Ride on C-VAN

C-VAN is a shared ride service, which means we need to accommodate all eligible ride requests for ADA riders. Please be flexible when planning your ride. C-VAN will do everything possible to accommodate your first request, but you may have to accept an alternate time if your first choice is not available. C-VAN may negotiate pickup times with riders but shall not require an ADA eligible rider to schedule a trip to begin more than one (1) hour before or after the rider’s desired departure time. (Per the Federal Transit Administration (FTA) Circular 4710.0 Chapter 8.)

Reservations can be made one to two days in advance. We do not accept same-day ride requests or changes. Riders can schedule rides 7 days a week, 365 days a year, between the hours of 8:00 a.m. and 5:00 p.m. by calling C-VAN Customer Service: 360-695-8918, option 2 or using the form on this page.

Requests must be submitted by 5:00 p.m. the day prior to the requested ride date, requests submitted after 5:00 p.m. the day before the requested ride will not be processed. Riders will need to call C-VAN to verify ride times. This can be done using the automated system 24/7 by dialing 360-695-8918, option 1, using your personalized Client ID and password. Ride times can also be verified by calling C-VAN Customer Service at 360-695-8918, option 2, and speaking with a representative during call center hours. C-TRAN’s call center hours can be found here.

C-VAN Ride Booking Form

Enter first name
Enter last name
Invalid Input
Enter valid phone number
Enter valid email address
Enter valid email address
Who is requesting the ride?(required)
Who is requesting the ride?
Invalid Input
Invalid Input
Select Date of Trip(s)(required)
Select Date of Trip(s)
Invalid Input

TRIP #1:

Pickup Location State:(required)
Pickup Location State:
Select state
Pickup Location(required)
Pickup Location
Enter location

Address:
1555 N Tomahawk Island Dr, Portland, OR 97217

Location:
Victory Boulevard

Address:
9481 NE Sandy Blvd, Portland, OR 97220

Enter address
Is this a business or residence?(required)
Is this a business or residence?
Invalid Input
Invalid Input
Enter business name
Enter city
Dropoff Location State:(required)
Dropoff Location State:
Select state
Dropoff Location(required)
Dropoff Location
Enter location

Address:
1555 N Tomahawk Island Dr, Portland, OR 97217

Location:
Victory Boulevard

Address:
9481 NE Sandy Blvd, Portland, OR 97220

Enter address
Is this a business or residence?(required)
Is this a business or residence?
Invalid Input
Invalid Input
Enter business name
Enter city
Select the Time(required)
Select the Time
Select preference
Enter pickup time
Enter dropoff time
AM/PM(required)
AM/PM
Choose one
Select a Fare Type(required)
Select a Fare Type
Select type of fare
Do you need the lift to board or deboard the bus?(required)
Do you need the lift to board or deboard the bus?
Make selection
Do you need to bring mobility aids?(required)
Do you need to bring mobility aids?
Make selection
Select an option
Select an option
Add additional passenger?
Add additional passenger?
Invalid Input
Select the type of passenger
Invalid Input

Fare: free

Note: Child restraints are required by law on all Demand Response vehicles. Riders are required to provide a compatible car or booster seat.

Would you like to schedule an additional trip on the same date?(required)
Would you like to schedule an additional trip on the same date?
Invalid Input

TRIP #2:

Pickup Location State:(required)
Pickup Location State:
Select state
Pickup Location(required)
Pickup Location
Enter location

Address:
1555 N Tomahawk Island Dr, Portland, OR 97217

Location:
Victory Boulevard

Address:
9481 NE Sandy Blvd, Portland, OR 97220

Enter address
Is this a business or residence?(required)
Is this a business or residence?
Invalid Input
Invalid Input
Enter business name
Enter city
Dropoff Location State:(required)
Dropoff Location State:
Select state
Dropoff Location(required)
Dropoff Location
Enter location

Address:
1555 N Tomahawk Island Dr, Portland, OR 97217

Location:
Victory Boulevard

Address:
9481 NE Sandy Blvd, Portland, OR 97220

Enter address
Is this a business or residence?(required)
Is this a business or residence?
Invalid Input
Invalid Input
Enter business name
Enter city
Select the Time(required)
Select the Time
Select preference
Enter pickup time
Enter dropoff time
AM/PM(required)
AM/PM
Choose one
Select a Fare Type(required)
Select a Fare Type
Select type of fare
Do you need the lift to board or deboard the bus?(required)
Do you need the lift to board or deboard the bus?
Make selection
Do you need to bring mobility aids?(required)
Do you need to bring mobility aids?
Make selection
Select an option
Select an option
Add additional passenger?
Add additional passenger?
Invalid Input
Select the type of passenger
Invalid Input

Fare: free

Note: Child restraints are required by law on all Demand Response vehicles. Riders are required to provide a compatible car or booster seat.

Would you like to schedule an additional trip on the same date?(required)
Would you like to schedule an additional trip on the same date?
Invalid Input

TRIP #3:

Pickup Location State:(required)
Pickup Location State:
Select state
Pickup Location(required)
Pickup Location
Enter location

Address:
1555 N Tomahawk Island Dr, Portland, OR 97217

Location:
Victory Boulevard

Address:
9481 NE Sandy Blvd, Portland, OR 97220

Enter address
Is this a business or residence?(required)
Is this a business or residence?
Invalid Input
Invalid Input
Enter business name
Enter city
Dropoff Location State:(required)
Dropoff Location State:
Select state
Dropoff Location(required)
Dropoff Location
Enter location

Address:
1555 N Tomahawk Island Dr, Portland, OR 97217

Location:
Victory Boulevard

Address:
9481 NE Sandy Blvd, Portland, OR 97220

Enter address
Is this a business or residence?(required)
Is this a business or residence?
Invalid Input
Invalid Input
Enter business name
Enter city
Select the Time(required)
Select the Time
Select preference
Enter pickup time
Enter dropoff time
AM/PM(required)
AM/PM
Choose one
Select a Fare Type(required)
Select a Fare Type
Select type of fare
Do you need the lift to board or deboard the bus?(required)
Do you need the lift to board or deboard the bus?
Make selection
Do you need to bring mobility aids?(required)
Do you need to bring mobility aids?
Make selection
Select an option
Select an option
Add additional passenger?
Add additional passenger?
Invalid Input
Select the type of passenger
Invalid Input

Fare: free

Note: Child restraints are required by law on all Demand Response vehicles. Riders are required to provide a compatible car or booster seat.

Would you like to schedule an additional trip on the same date?(required)
Would you like to schedule an additional trip on the same date?
Invalid Input

TRIP #4:

Pickup Location State:(required)
Pickup Location State:
Select state
Pickup Location(required)
Pickup Location
Enter location

Address:
1555 N Tomahawk Island Dr, Portland, OR 97217

Location:
Victory Boulevard

Address:
9481 NE Sandy Blvd, Portland, OR 97220

Enter address
Is this a business or residence?(required)
Is this a business or residence?
Invalid Input
Invalid Input
Enter business name
Enter city
Dropoff Location State:(required)
Dropoff Location State:
Select state
Dropoff Location(required)
Dropoff Location
Enter location

Address:
1555 N Tomahawk Island Dr, Portland, OR 97217

Location:
Victory Boulevard

Address:
9481 NE Sandy Blvd, Portland, OR 97220

Enter address
Is this a business or residence?(required)
Is this a business or residence?
Invalid Input
Invalid Input
Enter business name
Enter city
Select the Time(required)
Select the Time
Select preference
Enter pickup time
Enter dropoff time
AM/PM(required)
AM/PM
Choose one
Select a Fare Type(required)
Select a Fare Type
Select type of fare
Do you need the lift to board or deboard the bus?(required)
Do you need the lift to board or deboard the bus?
Make selection
Do you need to bring mobility aids?(required)
Do you need to bring mobility aids?
Make selection
Select an option
Select an option
Add additional passenger?
Add additional passenger?
Invalid Input
Select the type of passenger
Invalid Input

Fare: free

Note: Child restraints are required by law on all Demand Response vehicles. Riders are required to provide a compatible car or booster seat.

Invalid Input
Send to C-TRAN