C-VAN is a shared ride service, which means we need to accommodate all eligible ride requests for ADA riders. Please be flexible when planning your ride. C-VAN will do everything possible to accommodate your first request, but you may have to accept an alternate time if your first choice is not available. C-VAN may negotiate pickup times with riders but shall not require an ADA eligible rider to schedule a trip to begin more than one (1) hour before or after the rider’s desired departure time. (Per the Federal Transit Administration (FTA) Circular 4710.0 Chapter 8.)

Reservations can be made one to two days in advance. We do not accept same-day ride requests or changes. Riders can schedule rides 7 days a week, 365 days a year, between the hours of 8:00 a.m. and 5:00 p.m. by calling C-VAN Customer Service: 360-695-8918, option 2 or using the form on this page.

Requests must be submitted by 5:00 p.m. the day prior to the requested ride date, requests submitted after 5:00 p.m. the day before the requested ride will not be processed. Riders will need to call C-VAN to verify ride times. This can be done using the automated system 24/7 by dialing 360-695-8918, option 1, using your personalized Client ID and password. Ride times can also be verified by calling C-VAN Customer Service at 360-695-8918, option 2, and speaking with a representative during call center hours. C-TRAN’s call center hours can be found here.