Personal Care Attendant (PCA) on C-VAN
Under the ADA, C-TRAN can require eligible individuals to indicate whether they travel with a PCA as part of the initial eligibility certification process.
A PCA is someone who is assisting the eligible person with a daily life activity that is affected by the person’s disability. A PCA does not always have to be the same person. C-VAN drivers are not PCAs, nor does the ADA require C-TRAN to provide you with one.
One PCA may ride free when traveling with you. They must get on and off the vehicle with you at the same place(s) and times. If you cancel your ride(s), the PCA cannot take the trip, even if they are a current eligible C-VAN customer.
Children on C-VAN
Children may ride C-VAN if accompanied by a fare-paying adult.
The rider is responsible for providing and use of compatible car seats with the safety belts on C-TRAN’s vehicles. Children accompanying the ride must be added to the reservation when the ride is booked. Children will not be added to the reservation on the same day of the ride.
Children six and under may ride free with a fare-paying adult. Children older than six must pay the regular fare.
Companions on C-VAN
One companion can travel with you but must be added when the ride reservation is booked. Additional companions may ride at the discretion of C-TRAN when there is space available on the vehicle. Companions must be added to the reservation when the ride is booked. Companions will not be added to the reservation on the same day of the ride.
Companions must pay the regular adult fare when riding C-VAN service.
Service Animal Policy
Under Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations at 49 C.F.R. Section 37.3, “service animal” is defined as “any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.” Service animals can travel outside of a carrier, but must be leashed or harnessed except when performing tasks where tethering interferes with the animal’s ability to perform, remain in the owner’s control and not pose a threat to others, remain in a sitting or laying position, and not block the aisle of the vehicle or occupy a seat. In addition, Washington State’s Law Against Discrimination states that any dog or miniature horse that is undergoing training to become a service animal shall be allowed access to places of public accommodation.
C-TRAN may ask the following questions to ensure compliance with service animal requirements: Is the animal a service animal? What work or task has the animal been trained, or is in training, to perform?
Pet/Comfort/Emotional Support Animal Policy
Comfort/emotional Support animals are allowed on C-TRAN but must be in an enclosed pet carrier that fits on the floor in front of you or on your lap. The carrier may not block the aisle of the vehicle or occupy another seat. Comfort/emotional support animals provide comfort to their owners, but have not been trained to perform a specific duty or task.
Guest Eligibility
In accordance with the Americans with Disabilities Act (ADA) C-TRAN provides complimentary C-VAN service for visitors or Guest Eligibility. A visitor is an individual with a disability who does not reside in the jurisdiction(s) served by the public entity. C-TRAN provides guest eligibility to individuals with a disability for 21 days during any 365-day period, beginning with the visitor’s first use of the service. If you continue to need service in the city you are visiting, you may be asked to apply for service according to its eligibility process.
If you are visiting Clark County, and you are a person with a disability, you can call the C-VAN ride reservation line at 360-695-8918, and let a customer service representative know that you need Guest Service. In accordance with the ADA, C-TRAN will process your request for guest service within 24 hours of the verbal request.
Visiting another city?
If you wish to receive service from another paratransit company while visiting that city, please contact C-VAN ride reservation at 360-695-8918. Please provide the customer service representative with a valid fax or email for the transit agency and your ADA eligibility will be sent for you.
