«C-TRAN: OUR COMMUNITY, OUR PROMISE»

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«C-TRAN: OUR COMMUNITY,
OUR PROMISE»

C-VAN RIDER’S GUIDE

C-VAN RIDER’S GUIDE

Table of Contents

  Download Rider’s Guide PDF

OUR MISSION:

C-TRAN connects people to opportunities, supports economic vitality, and enhances quality of life for the community.

Introduction

C-VAN is an origin-to-destination, shared-ride paratransit service for individuals with disabilities who, because of their disabilities, cannot use C-TRAN fixed-route service. A person must meet the Americans with Disabilities Act (ADA) of 1990 eligibility standards to receive service.

C-VAN and C-TRAN care about safety, reliability and rider comfort. We take pride in offering the best public transportation in Southwest Washington.

Disclaimer

The information in this booklet is subject to change. Please consult C-VAN Customer Service for the most current information. Electronic copies of this document can be found online at c-tran.com/c-van. The most recent policies, guides, fares and other program updates are maintained on C-TRAN’s website. If you are unable to access the website, C-VAN Customer Service can help provide the information you need. To call C-VAN Customer Service and speak with a representative, dial 360-695-8918, option 2.

Travel Training options

C-TRAN’s Customer Experience team offers free training to help riders access the bus service successfully. Travel training includes the following:

  • Instruction about how to travel from a specific origin to a specific destination. This involves designing a highly individualized path of travel and delivering route instructions on the street and transit vehicle.
  • A general overview and orientation of the public transportation system. This covers tasks such as reading a schedule, identifying a stop location, purchasing the fare, recognizing when the desired stop has been reached and using the transit vehicle accessibility features.
  • Instruction on how to use personal mobility devices on public transportation. This includes safely boarding, riding and deboarding vehicles.
    Information on using the internet, smartphones and computer technology to access trip-planning tools.

For more information or to set up an appointment for travel training, call C-TRAN’s Travel Training at 360-906-7433 (RIDE); or fill out the travel training request form on our website at c-tran.com/travel-training.

C-TRAN is Accessible

Our mission is to connect people to opportunities, support economic vitality, and enhance quality of life for the community for all. To meet this high standard, C-TRAN has taken steps to ensure:

  • All regular fixed route buses, all Vine bus rapid transit routes, transit centers and stations are fully accessible.
  • Vine routes are accessible directly from the platform, a ramp is available that extends for easier boarding.
  • Regular fixed route buses are equipped with either a boarding ramp or a power lift. All fixed route buses have “kneel,” function that lowers the first step closer to the curb for easier boarding.
  • All buses have priority seating near the front door available for wheelchair users and those with limited mobility.
  • Accessible connections to TriMet LIFT

C-VAN provides connections to TriMet’s paratransit service, LIFT. Connections occur at the Parkrose Transit Center (off I-205), Delta Park/Vanport Transit Center (off I-5) for connections to MAX, or at Jantzen Beach (off I-5). Riders must make a separate reservation with TriMet LIFT at 503-962-8000. Ride reservations on LIFT are separate from C-VAN and require additional fare. You must contact each program separately.

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