How to contact C-VAN

You may contact C-VAN via phone, fax, email, or U.S. mail.

Fax Number
360-906-7363

Mailing Address
C-TRAN Administration 10600 NE 51st Circle
Vancouver, WA 98682.

Email
rides@c-tran.org

Reservations can be made one to two days in advance. C-VAN does not accept same-day ride requests or changes. Requests must be submitted by 5:00 p.m. the day prior to the requested ride date, requests submitted after 5:00 p.m. the day before the requested ride will not be processed.

Online ride reservations

Reservations can be made using our fillable online C-VAN trip booking form found on our website at:
C-VAN Booking

C-VAN recommends that first time riders speak with a reservationist to ensure the service is understood and to provide help with questions.

Washington Relay 711

The 711 telephone relay number connects standard (voice) telephone users with people who are deaf, hard of hearing, deaf-blind and/or speech-disabled and who use text telephones (TTYs). Relay users can simply dial 711 to connect with Washington Relay. This allows easier access, particularly for less experienced relay users, such as business or friends and family of TTY users.

By phone

Call the main C-VAN number at 360-695-8918 to speak with reservations, customer service.

Ride Reminder

Riders may call our automated system, Ride Reminder, 24 hours a day 7 days a week and log in with your ID number and password to get automated updates, today’s trip ETA, trip cancellation options and more without waiting on hold.

1. Call 360-695-8918 and press 1 after greeting starts.
2. Listen to the prompts and enter your ID number and password. To obtain your personal ID number and password, please call and speak to a CSR prior to using Ride Reminder. Your personal ID was also included with your award letter for service with C-VAN.
3. After entering your ID number and password, listen carefully to all prompts.
4. Ride Reminder will send a notification call the night before with ride times for the next day. Ride Reminder makes these calls between 6:00 p.m. and 9:00 p.m. for the following day.
5. If you do not receive a call with your ride times, please call our Customer Service Office the following morning, or use Ride Reminder and your ID number and password to receive your times.
6. Ride Reminder will place imminent arrival ride calls at least seven minutes prior to your pick-up time. This is a courtesy call only. Riders are expected to be ready to board the bus at the start of the 30-minute pick-up window, regardless of the Ride Reminder call.

Note: The Ride Reminder system will not place the advanced reminder call the night before for subscription riders; however, an imminent call may be sent approximately seven minutes prior to your actual ride time.

Reservations—option 2

C-VAN reservations are taken from 8:00 a.m. to 5:00 p.m. seven days a week, 365 days a year. Reservations must be made by 5:00 p.m. the day before your scheduled trip. C-VAN phone reservation lines are typically busiest between 3 and 5 p.m. To avoid waiting on the phone, call between 9 and 2 p.m. to beat the crowd. When calling to reserve a ride, please have the following information ready:

• Rider name and date of birth
• Day and date of the ride you would like to reserve or cancel
• Pick-up address
• Destination address and building name (for trips to facilities where multiple businesses/providers may be located, provide the name of the business and the suite or office number). C-VAN reservationists are not able to look up addresses or phone numbers, be sure to have correct information when you reserve your ride, so we don’t inadvertently deliver you to the wrong address.
• Your preferred pick-up time; or
• Your appointment time, if needed
• Any additional information about your trip, such as whether you will use a wheelchair, scooter or other mobility aid, whether you need to board using the power lift or if a PCA or other companion(s) will travel with you. Operators cannot transport individuals who are not scheduled for a trip.
• When you are finished scheduling your trip ask the CSR to repeat all information back to you. Please note the name of the representative booking the ride, as well as the date and time of the call.

Customer service and eligibility—option 2

Customer Service Representatives (CSRs) are available to answer your questions, check on same day ride status, and cancel rides Monday through Friday from 5:15 a.m. to 7:00 p.m.; and are available on weekends from 8:00 a.m. to 6:00 p.m. Calls are answered in the order in which they are received.

Lost and Found

Any lost item that is found on C-TRAN buses will be sent to C-TRAN’s Lost and Found. Items may be available approximately one day after it has been lost. If you think you left an item on the bus, please call 360-695-0123, option 3. You will need to provide us a description of the item. Lost items can also be reported using our online fillable form found at:

C-TRAN Lost and Found

If we have it, we’ll provide further instructions on how you can be reunited with your property.

C-TRAN is not responsible for lost items but does its best to reunite people with their property. Lost items are kept for 14 days from receipt of item. After that, items are donated to recognized local charities.