How to contact C-VAN

You may contact C-VAN via fax, email, U.S. mail or by phone.

Fax Number
360-906-7363

Mailing Address
C-TRAN Administration
10600 NE 51st Circle
Vancouver, WA 98682.

Email
rides@c-tran.org

Phone
360-695-98918

Washington Relay 711

The 711 telephone relay number connects standard (voice) telephone users with people who are deaf, hard of hearing, deaf-blind and/or speech-disabled and who use text telephones (TTYs). Relay users can simply dial 711 to connect with Washington Relay. This allows easier access, particularly for less experienced relay users, such as business or friends and family of TTY users.

Online ride reservations

Reservations can be made using our fillable online C-VAN trip booking form found on our website at:
www.c-tran.com/c-van-booking

C‑VAN recommends that first-time riders speak with a reservationist to ensure the service is understood in the event that they have any questions.

Reservations and other assistance by phone

Contact C-VAN by phone at 360-695-8918, using one of the following prompts:

• Ride Reminder: Option 1
• C-VAN reservations: Option 2
• Customer Service and Eligibility: Option 2
• Lost and Found: Option 3

Ride Reminder

Riders can access our automated phone system, Ride Reminder, at 360-695-8918, option 1. Ride Reminder is available 24 hours a day, seven days a week. Ride Reminder provides riders with automated updates, trip cancellation options and more without waiting on hold.

• Call 360‑695‑8918 and press option 1 after the greeting starts.
• Listen to the prompts and enter your ID number and password. To obtain your personal ID number and password, please call and speak to a C-VAN Customer Service Representative prior to using Ride Reminder. Your personal ID and password are also included with your C-VAN eligibility determination letter.
• After entering your ID number and password, listen carefully to all prompts.
• Ride Reminder will send a notification call the night before with ride times for the next day. Ride Reminder makes these calls between 6:00 p.m. and 9:00 p.m. for the following day.
• If you do not receive a call with your ride times, please call C-VAN Customer Service the following morning, or use Ride Reminder and your ID number and password to receive your times.
• Ride Reminder will place imminent arrival ride calls at least seven minutes prior to your pick‑up time. This is a courtesy call only. Riders are expected to be ready to board the bus at the start of the 30-minute pick-up window, regardless of the Ride Reminder call.

Note: The Ride Reminder system will not place the advanced reminder call the night before for subscription rides; however, an imminent call may be sent approximately seven minutes prior to your actual bus arrival.

C-VAN Reservations

Reservations can be made one to two days in advance. C-VAN does not accept same-day ride requests or changes. Requests must be submitted by 5:00 p.m. the day prior to the requested ride date, requests submitted after 5:00 p.m. the day before the requested ride will not be processed.

Reservations can be made by phone at 360-695-8918, option 2. C‑VAN reservations are taken from 8:00 a.m. to 5:00 p.m., seven days a week, 365 days a year. Reservations must be made by 5:00 p.m. the day before your scheduled trip.

C‑VAN phone reservation lines are typically busiest between 3:00 p.m. and 5:00 p.m. To avoid waiting on the phone, call between 9:00 a.m. and 2:00 p.m. to beat the crowd. When calling to reserve a ride for yourself or someone else, please have the following information ready:

• The rider’s name and date of birth.
• The day and date of the ride you would like to reserve or cancel.
• The pick‑up address.
• The destination address and building name (for trips to facilities where multiple businesses/providers may be located, provide the name of the business and the suite or office number). C‑VAN reservationists are not able to look up addresses or phone numbers; be sure to have correct information when you reserve your ride to avoid being delivered to the wrong address.
• A preferred pick‑up time or appointment time, if needed.
• Any additional information about the trip, such as whether the rider will use a wheelchair, scooter or other mobility aid, whether they need to board using the power lift or if a PCA or other companion(s) will travel with them. Operators cannot transport individuals who are not scheduled for a trip.
• When you are finished scheduling the ride, ask the reservationist to repeat all the information back to you. Please note the name of the representative booking the ride, as well as the date and time of the call.

Customer service and eligibility

Riders can contact C-VAN Customer Service and Eligibility at 360-695-8918, option 2. Customer Service Representatives are available to answer your questions, check on same-day ride status, and cancel rides Monday through Friday from 5:15 a.m. to 7:00 p.m. and weekends from 8:00 a.m. to 6:00 p.m. Calls are answered in the order in which they are received.

Lost and Found

C-TRAN’s Lost and Found department is available at 360-695-8918, option 3. Any lost item that is found on C‑TRAN buses or property will be sent to C‑TRAN’s Lost and Found. Items may be available approximately as soon as one day after they have been lost, however, sometimes, it takes longer for items to reach our Lost and Found department. If you think you left an item on the bus, please call to provide us with a description of the item. Lost items can also be reported using our online fillable form found at:

www.c-tran.com/lost-and-found

If we have an item matching your description, we’ll provide further instructions on how you can be reunited with your property.

C-TRAN is not responsible for lost items but does its best to reunite people with their property. Lost items are kept for 14 days from receipt of item. After that, items are donated to recognized local charities.