To ensure a safe and pleasant ride for everyone, the following general rules apply:
- Make seats available to seniors, persons with disabilities, and other riders when needed.
- Do not smoke (including electronic cigarettes), eat, drink, litter, or disturb other C-TRAN riders.
- Stand behind the white or yellow line at the front of the bus near the driver after paying your fare.
- Avoid unnecessary conversation with the operator.
- Adequately wrap and contain any article with an offensive odor or of a spillable nature.
- Children are not allowed to stand on seats or play on safety bars and handrails.
- Report any unattended items, graffiti or other vandalism to the driver or a Customer Service Representative at (360) 695-0123. Try to get the four-digit bus number before calling.
- In the event of an emergency, while riding a C-TRAN bus, please follow the instructions of the operator.
The following are not allowed on C-TRAN buses, at Park and Rides or Transit Centers:
- Flammable, explosive, or hazardous materials.
- Illegal weapons.
- Disturbing drivers or riders with loud, harmful, or harassing behavior.
- Spitting.
- Defacing or damaging property.
- Refusing to pay proper fare.
- Boarding without wearing a shirt or shoes.
- Using tobacco or electronic cigarettes.
- Putting feet on seats.
- Littering on any C-TRAN bus or property.
- Playing sound equipment without earphones.
- Sleeping, laying down or occupying more than one seat.
- Any violation of federal, state, or municipal law.
Violations of these rules as well as those found in the Unlawful Bus Conduct (RCW 9.91.025) may result in refusal of service or arrest. Protect your right to ride!
Service Animal Policy
Under Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations at 49 C.F.R. Section 37.3, “service animal” is defined as “any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.” Service animals can travel outside of a carrier, but must be leashed or harnessed except when performing tasks where tethering interferes with the animal’s ability to perform, remain in the owner’s control and not pose a threat to others, remain in a sitting or laying position, and not block the aisle of the vehicle or occupy a seat. In addition, Washington State’s Law Against Discrimination states that any dog or miniature horse that is undergoing training to become a service animal shall be allowed access to places of public accommodation.
C-TRAN may ask the following questions to ensure compliance with service animal requirements: Is the animal a service animal? What work or task has the animal been trained, or is in training, to perform?
Pet/Comfort/Emotional Support Animal Policy
Comfort/emotional Support animals are allowed on C-TRAN but must be in an enclosed pet carrier that fits on the floor in front of you or on your lap. The carrier may not block the aisle of the vehicle or occupy another seat. Comfort/emotional support animals provide comfort to their owners, but have not been trained to perform a specific duty or task.
C-VAN Riders: Please notify the reservationist at the time you book your ride if you plan to have your service animal accompany you.
Carry-On Items
- C-TRAN drivers may refuse to allow articles on board that could create a nuisance or cause harm.
- Drinks and food must be in spill proof containers.
- No eating allowed on the bus.
- Other large objects may be allowed at the discretion of the operator. For specific information regarding aluminum cans, bottles and folding shopping carts, see below.
- Aisles and doorways must be kept clear at all times.
- Children must be removed from strollers while aboard the bus.
- Strollers must be folded and kept out of the bus aisle and in the control of the owner.
Aluminum Cans and Bottles
- As of September 16, 2018, riders may no longer bring empty cans and bottles onto C-TRAN buses due to continued sanitation and safety concerns.
Folding Grocery Carts
- Customers with folding grocery carts may use the lift or ramp to board.
- The customer is responsible for not creating an obstacle for other passengers while on-board the bus. The carts cannot block the aisle and must fit between the seats.
- If possible, the customer shall fold grocery cart(s) and store it out of the aisle.
- Grocery carts that are not folded must be held by the customer between the seats in a secure manner during transport.