On Monday, September 8, C-TRAN’s Customer Service department will experience the following interruptions in service:
Customer Service Offices
- The Vancouver Mall Transit Center and Mill Plain Transit Center Customer Service Offices will be closed from 9 a.m. to 1 p.m.
- The C-TRAN Administration Building Customer Service Office will be closed for sales from 8 a.m. to 12 p.m.
- Staff will be available to assist with appointments and pre-arranged lost and found item pick-up
Phone lines
- 360-695-0123, our main Customer Service phone line, will be unavailable between 9 a.m. and 12 p.m.
- For automated bus arrival information, press Option 1
- To leave a voicemail for Lost and Found, press Option 3
- 360-695-8918, our C-VAN Customer Service phone line, will be unavailable for ride booking from 9 a.m. to 12 p.m.
- For immediate assistance, such as Will Call and Time and Space rides, press Option 2
If you don’t need to speak directly to a Customer Service Representative, mobile apps are available for trip-planning and fare payment.
- Transit, C-TRAN’s official mobile trip-planning app
- Hop Fastpass electronic fare
We appreciate your patience in advance!