How far in advance can I book rides?
You can make rides same day rides, or book one to two days in advance. Rides booked two days in advance will be verified 24 hours before to the ride.
For the service hours does the 7:00 p.m. time mean that the ride needs to be completed by then or that is the last pick-up time?
Service hours designate first pick-up and last drop-off times. Service starting at 5:30 a.m. means 5:30 a.m. is the earliest pickup and 7:00 p.m. means all drop-offs must be completed by 7:00 p.m.
How do I make sure I arrive by a certain time?
When booking, make sure to specify “Arrive by” when scheduling your trip. “Leave now” or “Leave at” times may fit your schedule now, but can change depending on demand. Guarantee your arrival by using “Arrive by.”
The time on my booking changed and my trip was cancelled, what happened?
Depending on how you book, whether using “Arrive by” or “Leave at,” your pick-up time may change. Be prepared for your pickup at least 10 minutes before your scheduled time. If you need to leave at a certain time, use “Leave at” when booking.
I tried to book a trip within the service hours, but was told there is no trip available, what happened?
A number of factors could impact the availability of a trip at any given time. If you see that a trip is not available, first make sure your booking time is during operating hours. If it is, the vehicle may be busy or temporarily offline at the moment. Try booking again in a few minutes or call C-TRAN Customer Service at 360-695-0123.
What is the cost to ride The Current?
The fare is the same as local fixed-route service.
Can I use my Hop Card on The Current?
Yes, all Current vehicles are equipped with Hop readers.
Can I get a transfer or day pass when paying cash fare?
No. You can only get a transfer or day pass when paying with a Hop card.
Can I get the Honored discounted price on The Current?
Yes. When booking the ride, remove the defaulted Adult passenger. Instead, add a Reduced passenger for the correct fare to show.
What type of seats can I book?
- If you are passenger with bike, you can book a seat with Regular (bike) option. Bike racks, when available, have the capacity for two bikes.
- If you require accessible seating, you can book a seat with Accessible option. You also have the option to add an additional companion traveling with you as a Regular Seat.
- If you use a mobility device, select “Wheelchair” or “Lift Needed” when booking
I travel to the same location frequently, can I save my home, work, or other favorite locations for next time?
Yes. Riders can save favorite destinations in the app, on book.ridethecurrent.com, or you can add favorite locations in their rider profile.
Can I book a trip for someone else on my account if I’m not travelling with them?
No. You may book a trip for multiple people if you are travelling with them. If they are travelling independently, they must create an account to ride.
I am riding with a child, does The Current have booster/child seats on-board?
Child seats are required by Washington law for individuals below the required limits. C-TRAN does not provide booster/child seats. Booster/child seats must be installed by the rider.
What if I am traveling with a service animal or pet?
Service animals are always welcome, as required by law. At this time, The Current cannot accommodate pets.
Where can I take The Current?
If the pickup and dropoff locations are inside the service area, any rider can use The Current for any trip purpose. There are no eligibility requirements.
Can I take The Current to 99th St Transit Center?
Only the WSU Vancouver Current. The Ridgefield and La Center Current does not go to 99th St Transit Center.
How can I get to Ilani from Vancouver?
Board Route 48 at 99th Street Transit Center. Get off at the Junction Park and Ride (in Ridgefield). From there, board The Ridgefield/La Center Current to Ilani. The bus will drop off at Ilani casino at the bus drop of area near the west doors.
Can I get dropped off outside the service area if my ride starts inside one?
No. With the exception of specified fixed route stops or transit centers, trips on The Current must start and end inside the service area.
Can I take The Current to the Amtrak Station?
Yes, you can take The Port of Vancouver Current from designated fixed-route stops in downtown Vancouver to Amtrak. The Port of Vancouver Current has more limited service hours. It operates from 5:30–8:30 a.m. and from 2:00–6:00 p.m.
Can I get dropped off outside the service area if my ride starts inside one?
No. With the exception of specified fixed route stops or transit centers, trips on The Current must start and end inside the service area.
Can I change my pickup location or destination?
You cannot change your existing ride booking. However, you can cancel your ride and book a new ride that suits your pick-up location or destination.