The presence of a disability or a disabling health condition by itself does not make a person eligible for C-VAN. Eligibility is also not based on age, income, inability to drive or the lack of availability or inconvenience of fixed route services. The eligibility decision is based on the applicant’s functional ability to use the fixed route bus and is not a medical decision. You must meet the ADA requirements and be eligible to ride C-VAN. C-VAN riders have an end date on their eligibility determination letter and will need to re-apply to maintain eligibility. If you have any questions about eligibility, please call 360-695-8918, option 2.

Unconditional eligibility

The person’s disability or health condition prevents them from using fixed route services for all trips in all conditions. Riders with unconditional eligibility status must recertify for additional years of eligibility upon expiration of service.

Conditional eligibility

The person’s disability may make them unable to travel on fixed route service under certain “conditions.” For example, a rider may be unable to use fixed-route buses in weather hotter than 90 degrees or in hours of darkness. Conditional eligibility will be discussed with the applicant or caregiver.

Temporary eligibility

The person’s abilities and/or limitations are expected to improve within a period of time.

Guest eligibility

In accordance with the Americans with Disabilities Act (ADA) C-TRAN provides complimentary C-VAN service for visitors or Guest Eligibility. A visitor is an individual with a disability who does not reside in the jurisdiction(s) served by the public entity. C-TRAN provides guest eligibility to individuals with a disability for 21 days during any 365-day period, beginning with the visitor’s first use of the service. If you continue to need service in the city you are visiting, you may be asked to apply for service according to its eligibility process.

If you are visiting Clark County, and you are a person with a disability, you can call the C-VAN ride reservation line at 360-695-8918, and let a customer service representative know that you need Guest Service. In accordance with the ADA, C-TRAN will process your request for guest service within 24 hours of the verbal request.

Visiting another city?

If you wish to receive service from another paratransit company while visiting that city, please contact C-VAN ride reservation at 360-695-8918. Please provide the customer service representative with a valid fax or email for the transit agency and your ADA eligibility will be sent for you.